QueueRite Features

Web Browser Based Compatible with Windows 7 and / or Windows 10 OS

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The Admin would be able to monitor in real-time the following system parameters:

• All Queue Tickets issued including Tickets served and Tickets currently in queue
• The Highest (Latest) Queue number being called
• The total number of Waiting customers per Service
• The total number of customers Tickets served for today
• Total number of logged in Staff Agent for the day
• Queue Number currently being served for each Counter

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Able to produce the following operation reports

• Average Transaction Time per Service or per Agent
• Longest Waiting Customer & Time per Service
• Staff Name mapped to each of the Services
• Total number of customers served per counter per time period
• Actual Transaction Time of customers at the counter for each Service per time period

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The System can produce the following data reports which can be exported to Excel and PDF formats.

• Daily Queue Summary Report
• Counter Summary Report
• Staff Summary Report
• Services Summary Report
• Transactions Summary Report
• All Queue Transaction Log File Report

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System can determine the estimated Waiting Time per Service and show on the queue ticket

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The system has built-in security log in featuring different levels of User Access Profile.

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The software can store statistical data and generates daily, weekly and monthly reports for Service, Staff, Counter, per hourly reports.

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The main Customer Display showing the Queue Number being called:

• should have a bell tone audio and an English audio read out of the numbers and corresponding counter numbers.
• two or more Main Displays can be hooked up to the system showing the same information and the software should support any brand of TV displays.
• Scrolling message display for announcements can be configured

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Different Priority per Service can be assigned to different counters.

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The Ticket Printer module with the following features:

• A single ticket dispensing machine capable of issuing different number series for multiple Services
• The Queue numbers are printed only when the Service button is selected
• Date and time of the queue ticket issue is printed on the ticket stub.
• Multiple Tickets printed per queue if needed.
• Queue numbers are automatically reset to the beginning number range at the beginning of each day.
• Messages, images or company logo can be printed on the queue ticket.
• Messages can be added into the printed ticket to advertise new services or products.
• The Position Number of the customer in the queue can be printed onto the queue ticket.
• The Ticket Printer software can be run in mobile tablets / iPads for both iOS and Android

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The Teller Call Terminal software will have the following features:

• Web Browser based software to avoid need for executable program installers per Teller PC.
• The Teller Staff can input the Transactions Type so statistics and reports can be generated for each type of Transaction.
• User will be required to log in/log out of the system
• Real-time monitoring for the number of waiting customers per Service.
• Call next customer button should be easy to use.
• Caller Software has the Standby feature to let Customer come back again to the same Service queue.
• Can tag Customer as No Show if the Customer already left the queue
• Allows override to call any customer queue ticket in line.
• System can configure and prioritize Customers by type of Service.
• Allow Tellers in each Counter to select and switch between types of Services
• Record for No Show customers.
• Allow Counter staff to input number of Transactions so transaction times can be computed
• Each Teller can be evaluated per customer or per transaction.
• Able to transfer the Customer to another Service either at the beginning or end of the queue for that Service.
• Possible integration with ADFS or OAuth for single sign on.

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SMS Notification functions:

• Can connect to SMS via GSM modem or online SMS API Gateway like Twillo
• System has SMS Notification feature to update customers on their position in line
• The System can configure SMS notification once a Customer reaches the Nth position

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Online Check-in Queue Ticket Creation

• Customers can get queue ticket via a URL or QR Code via mobile phone
• Customers can monitor their queue position from mobile phone web browser

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Customer Survey

• Allow customer to rate the Teller Staff who handled the specific Queue Ticket
• Survey URL link can be sent via SMS after ticket has been called

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Online Appointment System

• Allow to set available number of slots per Service per Branch location
• Tickets with appointments are prioritized over regular walk in tickets
• Allows the company to throttle customer arrivals and spread to less popular business hours

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Custom APK for connection to various Android POS Printer devices for Customer Queue Ticket generation.